Question 1

How do I get started with MintValt?

Accepted Answer

Sign up for a free 14-day trial, no credit card required. Once you create an account, you can start uploading bank statements and exploring the dashboard immediately.

Question 2

Is there a free trial?

Accepted Answer

Yes. Your first 14 days include every feature, whichever plan you later choose. No card is needed to start, and nothing is charged when the trial ends.

Question 3

What file formats do you accept for uploads?

Accepted Answer

PDF and CSV files for bank statements, plus receipt images for the OCR feature (PNG, JPG and WebP).

Question 4

How do I import my transactions?

Accepted Answer

Upload bank statements as PDF or CSV, enter transactions manually, or upload receipt images for automatic categorization via OCR.

Question 5

What is auto-categorization?

Accepted Answer

Imported transactions are sorted into categories like groceries, utilities and entertainment automatically. You can change any of them, and MintValt remembers your choice for that merchant next time.

Question 6

Can I track multiple accounts?

Accepted Answer

Yes, and every plan is unlimited. Accounts, cards, balances and transactions, all in one place, on Starter as much as on Premium. Accounts in different currencies roll up into one total in the currency you read.

Question 7

What currencies does MintValt support?

Accepted Answer

MintValt supports 150+ currencies. Track accounts in each of their own currencies and see one consolidated total in yours. Past months are converted at the rate that applied then, so last year's figures do not move when the rate does.

Question 8

Can I just ask it a question?

Accepted Answer

Yes. Ask in your own words, things like where am I spending the most, or what did I spend on food last month. Every answer is worked out from your own transactions rather than from averages, and it tells you what a change would do rather than making the change itself. It is on Professional and Premium.

Question 9

Can I set budget alerts?

Accepted Answer

Yes, set budgets per category and get a nudge as you approach or exceed a limit, so you catch overspending before it happens.

Question 10

Does MintValt ask for my bank login?

Accepted Answer

No, never. We don't ask for your bank credentials, username or password. You stay in control by uploading statements yourself.

Question 11

How secure is my data?

Accepted Answer

Your data is encrypted in transit using TLS 1.2+, served over HTTPS with HSTS, and every request is scoped to your account alone. We never store your bank credentials.

Question 12

How does MintValt handle GDPR, CCPA and PDPA?

Accepted Answer

MintValt is designed around the principles of GDPR, CCPA and PDPA, you can request access to, correction of, export of, or deletion of your data at any time by emailing privacy@mintvalt.com.

Question 13

Do you sell my data?

Accepted Answer

Never. We don't sell, trade or share your financial data. We only use it to provide the service and improve the app.

Question 14

How are receipt images handled?

Accepted Answer

Receipt images uploaded for OCR are removed once processing is complete, they're not kept longer than needed.

Question 15

What are the different plans?

Accepted Answer

Three plans: Starter ($4.99/mo, everything you need to track and budget), Professional ($9.99/mo, adds the assistant and the health score, recommended) and Premium ($14.99/mo, adds forecasting, tax export, household sharing and API access). Unlimited accounts and transactions on all three, and all include a 14-day free trial.

Question 16

Can I cancel anytime?

Accepted Answer

Yes. Cancel anytime and your access continues until the end of your current billing period.

Question 17

Is there an annual discount?

Accepted Answer

Yes. Paying for a year costs less than twelve monthly payments: Starter $48/yr instead of $59.88, Professional $96/yr instead of $119.88, Premium $144/yr instead of $179.88.

Question 18

What payment methods do you accept?

Accepted Answer

All major credit and debit cards plus common digital payment methods, processed securely by Creem, our Merchant of Record. We never see or store your card details.

Question 19

Do you offer a refund policy?

Accepted Answer

Yes, a 14-day money-back guarantee on your first paid subscription. Email support@mintvalt.com within 14 days of purchase to request a refund.

Question 20

Can I change my plan later?

Accepted Answer

Yes, upgrade or downgrade anytime. Changes take effect at your next billing cycle.

Question 21

How do I change my password?

Accepted Answer

From your account settings, choose "Change Password", enter your current password and set a new one.

Question 22

Can I share my finances with the person I live with?

Accepted Answer

Yes, on the Premium plan. Create a household, invite them by email (they do not need a MintValt account yet), and choose which accounts, categories and budgets to share into it. Nothing is shared until you choose it. Everything you do not share stays private, only you can rename or delete something you own, and unsharing takes it back straight away. Shared spending counts towards shared budgets, and the household view shows who paid for what.

Question 23

How do I delete my account?

Accepted Answer

You can request full deletion of your account and data any time by contacting us at privacy@mintvalt.com, and we'll remove it from our systems.

Question 24

Can I export my data?

Accepted Answer

Yes. Your transactions and your net worth history download as a spreadsheet from your settings, and Premium adds a tax report as a PDF or a spreadsheet.

Question 25

How long do you keep my data?

Accepted Answer

We keep your data while your account is active. Request deletion any time and we'll remove it from our systems.

Question 26

How do I contact support?

Accepted Answer

Email support@mintvalt.com and we'll get back to you as soon as we can. For billing questions, use billing@mintvalt.com.

Question 27

Is there an API?

Accepted Answer

Yes, the Premium plan includes API access with your own scoped keys, which you can manage from your account settings.

Question 28

What should I do if I find a security vulnerability?

Accepted Answer

Please email security@mintvalt.com with the details rather than posting publicly. We take security concerns seriously and will look into them promptly.

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